Zarada for converged services networks.

Zarada provides a comprehensive and highly scalable solution for automating customer management and billing activities in converged services networks. It automates entire range of order-to-cash processes including customer registration, service fulfillment, usage handling, billing & invoicing, account receivable and customer trouble ticketing. Zarada enables you to serve your customers profitably by reducing operational complexity and by creating a superior overall customer experience. With Zarada, you ensure that you introduce new products fast, accurately bill them and work smoothly with your partners. Zarada’s business intelligence products enable you to gain insight on customer behaviour and assist you to take proactive actions to enhance customer retention.

Highlights of Zarada for converged services networks:

1. Comprehensive support for handling prepaid customers
   • Voucher generation, authorization and distribution
   • Reseller management including recruitment, planning, monitoring, training, certifying and commission calculation
   • Voucher balance maintenance – rule based consumption of voucher balances e.g. consuming voucher with earliest expiry date first
   • Web based recharge and balance enquiry
2. Convergent prepaid-postpaid charging
   • Online rating
   • Balance management
   • Multiple bucket based usage control
3. Handling inventory
   
   • Multi-layered inventory data maintenance for handset, SIM/UIM, MSISDN/MIN
   • Support for inventory item purchase process
   • Automated AUC interfacing for SIM/UIM authentication data
   • Number management – reservation, allocation and de-allocation
4. Roaming
   • TAP3/CIBER file generation
   • Processing incoming TAP3/CIBER files
   • Integration with clearing house for TAP3/CIBER file exchange
   • Web based partner care application
5. Flexible pricing and usage rating
   • Easy-to-configure layered product structure
   • Extensible pricing structure with ready support for corridor plan, cell zone rating and distance based rating
   • Comprehensive support for different discount types and free resources
6. Interconnect settlement and content management
   • Maintenance  of partner agreements and rate plans
   • Partner invoice generation
   • Dispute handling
   • Co-branding of partner products
7. Usage Mediation
   • Comprehensive support for usage data collection and analysis
   • Correlation of usage events from multiple sources
   • Usage event auditing
8. Multi-service invoicing
   • Support for multiple currency, multiple languages and multiple tax systems
   • Configurable invoice design
   • Integration with your company accounts
9. Scalability & Availability
   • Zarada products are highly scalable and can handle millions of customers. We are committed to meet scalability requirements of Tier-1 operators.
   • Zarada product suite is highly available – target availability of each software component is 99.99%
10. Ease of integration
    • SOA based interfaces for integration with your existing systems
    • Interfaces are well defined and documented