Zarada for WiMax networks.

Zarada provides an end-to-end business support system for WiMAX based service providers. It provides activation and billing support for many services including internet access and VoIP. Zarada, through its comprehensive product suite, ensures automation of all your order-to-cash business processes. With Zarada, you can concentrate more on product planning, customer acquisition and retention activities while operational activities are handled by Zarada with minimum number of CSRs. Customer Trouble Ticketing along with ‘Self Care’ and ‘Partner Care’ ensure that you streamline customer and partner interactions and reduce the workload on your CSRs and operation team. Zarada assists you in creating pleasant customer experience and establishes strong differentiation from your competitors.

Highlights of Zarada for WiMAX networks:

1. AAA Server
   • Compliant with WiMAX 16e
   • Support for online session management and credit control
   • Scalable and efficient
2. Hot lining
   • Redirection to self care portal on credit expiry for recharge
3. Comprehensive support for prepaid services
   • Multiple payment options for account recharge
   • Service control based on usage threshold
4. Convergent prepaid-postpaid charging
   • Online rating
   • Balance management
   • Multiple bucket based usage control
5. Service coverage
   • Maintains tower locations and performs coverage calculation
   • Integrates with 3rd party RF propagation coverage data, if needed
   • Displays coverage on map
6. Service fulfillment
   • Flexible and hierarchical way of building up offers
   • Integrates with inventory for CPE, USB dongle etc. selection
   • Workflow based order status maintenance
7. Customer trouble ticketing
   • Accepting, monitoring, communicating and closing trouble tickets
   • Automated or manual assignment of operations staff
   • SLA compliance report
8. Account receivable
   • Flexible environment for accepting payments through multiple channels
   • Support for disputes and settlement
   • Automates full range of credit control activities, starting for setting credit thresholds to service disconnection to write-off