Zinnia Systems provides sophisticated Customer Management and Billing products with great usefulness. These products provide unprecedented flexibility to accommodate rapidly changing business processes of communication service providers (CSP). Using pre-integrated suite of Zinnia products, CSPs can ensure superior customer experience and reduce operational complexity.

Worldwide CSPs are launching new innovative services at a rapid pace. It is well understood that since tariffs are continuously coming down, the only way to increase revenue is to acquire new customers and to create a loyal customer base with a combination of new service offerings and complete focus on enhancing overall customer experience. In their quest to launch new services quickly, CSPs are spending substantial money on customizing / upgrading their legacy OSS/BSS systems to facilitate provisioning and billing of these services.

CSPs are also putting lot of importance in analyzing large amount of customer data to understand customer behavior so that they can appropriately adjust offers and promotions. In addition to delivering services with agreed QoS, overall quality of customer experience has become the single most important factor for CSP’s success.

In essence, CSPs truly need a comprehensive and highly flexible customer management and billing environment to run their operations economically. The system should support CSP in modeling new business processes in an easy and economical way.

Built using a novel architecture, our Zarada product suite automates major customer management and billing activities. Its flexibility and scalability will enable you to launch new services quickly, to accurately bill customers, to collect revenues smoothly and to create profitable customer experience.