Zinnia Systems provides an integrated suite of next-generation customer management and billing products, Zarada, for communication service providers. Built on a novel architecture, Zarada products are extremely flexible and efficient and can cater to millions of customers.

Zarada provides comprehensive functionalities to cover wide range of customer management and billing needs, starting from customer registration to service fulfillment, usage processing, billing & invoicing, payment collection, credit treatment to customer trouble ticketing. Its unprecedented flexibility ensures that it can model varied business processes easily and quickly. Zarada also enables you to automate interactions with all your partners. Flexible partner management application ensures that your service delivery, reconciliation process and overall relationship with partners remain healthy.

Zarada fulfillment products provide you a collaborative product creation environment. With flexible Catalog, a comprehensive order management system and multi-service activation product, you plan and launch new services quickly. An inventory management system keeps track of your saleable items and facilitates order fulfillment and order modification process.

Zarada analytic products assist you to gain insights into customer behaviour and empower you to take proactive actions to enhance customer retention, revenue and to prevent losses due to fraud. These products are highly flexible and can initiate automated actions e.g. sending letters, service disconnection, providing loyalty points etc. based on configured rules.

Zarada products are designed to fit into your enterprise architecture using SOA based integration. All Zarada products expose SOA based business services and enable smooth interaction with external applications.

Zarada business process automation products are classified into following categories:

1. Customer Interaction
2. Revenue Management
3. Service Fulfillment
4. Business Intelligence and Reporting