Effective Rate engine
Revenues are the lifeblood of any organization. Revenue management, particularly in the case of communications service providers, can be quite challenging. Your customers today demand choice. In order to meet customer expectations, you need to develop a wide array of services, priced attractively, and packaged specifically to suit different customer groups and markets. This diversity in offers and services presents the problem to complex rating, billing, settlements, and GL management.
Zarada Revenue Management allows you to effortlessly manage the various stages of billing, invoicing, and receivables management. The rules-based architecture ensures easy and quick configuration of price plans and billing rates. Our revenue management offering includes the following:
MCR offers a unified interface to create rate plans and also rate usage events ahead of billing. Powered by a workhorse Ratings Engine, MCR allows you to apply extremely divergent rating rules to your varied offerings and also rate usage based on a wide variety of parameters. Be it flat, incremental, or tiered rate structures volume, zone-based, or time-based usage processing; or free trials or re rating, MCR is built to support your every business requirement
BIH provides an integrated hub for billing calculation and invoice generation. BIH supports multiple invoice formats so you can create customized templates based on layout, level of detail, user type, and also channels of communication. The trial bill run feature, which allows you to verify a sample of bills before the batch job is executed, significantly reduces the risk of wrongful billing. BIH also supports one-step export and integration of data into your external accounting system for seamless receivables management.
Partners are crucial participants in your service delivery environment. However, you need an elaborate system for capturing agreements, maintaining rate plans, managing settlements, and reconciling differences, if any. CPN allows you to automate a majority of your partner relationship interactions so you can concentrate on delivering excellent service to your customers. CPN automates key processes such as usage data reconciliation, settlement invoice generation, and commission calculation. CPN also supports TAP3/CIBER file generation and integration with the clearing house for file exchange.
Timely receipt of receivables is key to sustainable growth of business. But with millions of customers, spread across geographies, using disparate modes of payment, you need to have a robust accounts receivables workflow and a system that can handle the scale and complexity of the pay-ins. SRM provides a flexible environment for accepting payments through different channels and performing all related financial transactions using an easy-to-use graphical user interface. With an in-built dispute logging and settlement module, integration with third-party financial systems, and automated interactions with banks and clearing houses, SRM offers end-to-end receivables management.
Customer credit is an inevitable business requirement. However, given the varying credit limits extended, varying credit cycles, and different payment dates applicable to different customers, it is important to define clear processes and systems to control and monitor credit. ACT gives you the ability to handle credit control activities in an automated environment. Rules-based workflows monitor credit limits of all your users and display outstanding amounts based on aging buckets. ACT also allows you to quickly suspend, reactivate, or reschedule events at any time.
You invest heavily in network resources; you must have full transparency in the usage of these NEs to realize the full value of your investment in these resources. Also, analysis of NEs can give you valuable insights into service interruptions, usage patterns, and unutilized network resources. However, collation and analysis of billions of usage events every day is no easy task. AUM empowers you to automatically collect, enrich, and analyze usage events. AUM also gives you the ability to control the quality and volume of usage event by configuring validations and auditing these event.
Users today prefer highly personalized plans that include customized usage limits and spending control for various services. This requires you to monitor account balances at real-time and temporarily denying specific services once the mandated usage limit is reached. CBM allows you to achieve all these and more. Apart from real-time service delivery based on account balance, CBM also works in collaboration with MCR to automatically update customer balances immediately. CBM can also be configured to send timely alerts to users when their usage surpasses a predefined threshold limit.
Prepaid subscriptions are on the rise, as are the number of resellers offering your recharge vouchers. If managing vouchers in print is a challenge, you must also cater to customers who prefer web- or ATM-based account recharge. Add to this the complexity of various modes of payment. SVC gives to the ability to manage this wide variety of vouchers and distribution channels. The rules-based workflow also allows you to maintain the state of vouchers, activate vouchers through multiple channels, and handle voucher balance maintenance. SVC also supports voucher tracking and history using a self-service portal.